FAQ
How long does shipping take?
The delivery time varies depending on the product. Production takes 1-3 days. Shipping then usually takes 2-5 working days within Switzerland. International deliveries can take 7-14 working days.
How much are the shipping costs?
Shipping costs vary depending on the delivery location and order quantity. We cover all costs within Switzerland. International shipping costs are calculated at checkout based on the destination.
How do I track the shipping progress of my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the progress of your delivery here .
Where can I find my invoice?
We only send invoices via email. The invoice can be accessed directly via the order confirmation.
Which payment methods are accepted?
We accept a variety of secure payment methods such as VISA, MasterCard, PayPal, TWINT.
What is your return and exchange policy?
You may return or exchange unused and undamaged items within 30 days of receipt. Please contact us using the contact form to initiate a return or exchange.
What should I do if I receive a damaged or defective item?
Please contact us via the contact form within 7 days of receiving the item. We will replace the damaged or defective item or issue a refund.
Is this product currently in stock?
The availability of our products is displayed on the respective product page.
What materials are our products made of?
Our products are made of high-quality, ecological materials that have been carefully selected to ensure longevity and sustainability.
How can I reach alpvase.ch?
You can contact us via our contact form or by email at info@alpvase.ch. We are available every day.
How long does it take to receive a response to my request?
We endeavour to respond to all enquiries within 1-2 days. On busy days, response times may take longer than usual.
How can I provide feedback or file a complaint?
Your feedback is very important to us. You can send us your feedback or complaint by email to info@alpvase.ch or use our contact form on the website. We will get back to you as soon as possible.